Overview:
The university provides a variety of volunteer opportunities and was lacking a centralized database from which all volunteer postings can be viewed from. Each unit managed and marketed their own volunteer postings through their own databases.
It was critical that we develop a business model that allowed departments to streamline all their volunteer postings into one database so that we can improve the student’s web browsing experience.
Problem and Solutions:
Role: Business Analyst and User Experience Designer
In collaboration with key departments in the university, I designed a website where students can easily browse for volunteer positions while content owners can easily update posting.
Problem 1: Each posting type had a different application or registration method
Rather than providing application details at a higher level, application and registration details were accessible only at more granular level. Content owners can customize the applications instructions for each posting.
Problem 2: Content owners required that the historical postings must be left online for references purposes.
A new tag indicating frequency of hiring throughout the year was created. This information is displayed on the table and within the posting.
Problem 3: No developers were dedicated to the project
We couldn’t implement a sort feature that you would often see in eCommerce sites. Instead, we created a series of tags that allowed us to query certain posts into separate pages.
Results:
Developing a single source for all on campus volunteer postings have significantly improved the students web experience. With consistent language and user interface, students can easily browse all postings.
KT 